These Terms and Conditions govern the provision of AI-powered WhatsApp booking services by Saltara AI (a limited company registered in England and Wales) to business clients. By engaging Saltara AI to operate a booking bot on your behalf, you agree to these terms.
"Children's Data" means personal data relating to individuals under the age of 18, applicable where the Client's business involves services to or involving children.
The above obligations apply in addition to all standard clauses in this document.
Saltara AI will provide an AI-powered WhatsApp booking bot configured to receive and process bookings or service enquiries on your behalf. The Service includes:
The scope of services will be agreed in writing between Saltara AI and each Client.
As the data controller for your End Users' personal data, you agree to:
Where your business involves services to or involving children (e.g. sports coaching, tutoring, childcare, activity providers), the following additional obligations apply:
The above obligations apply in addition to all standard clauses in this document.
For the purposes of UK GDPR, you (the Client) are the data controller and Saltara AI is the data processor in respect of End User data collected through the Service.
A Data Processing Agreement (DPA) forming part of these Terms governs the processing of personal data by Saltara AI on your behalf. The DPA sets out the subject matter, duration, nature, and purpose of processing, and your instructions to us as data processor.
You acknowledge that Saltara AI uses the following sub-processors to deliver the Service: Twilio Inc. (messaging infrastructure), Anthropic, PBC (AI processing), and Railway Corporation (cloud hosting). Details are set out in the DPA.
Where children's personal data is processed, you additionally confirm that:
The above obligations apply in addition to all standard clauses in this document.
All intellectual property rights in the Service remain the exclusive property of Saltara AI. You are granted a non-exclusive, non-transferable licence to use the Service during the term of your engagement.
Both parties agree to keep confidential all non-public information received from the other party in connection with the Service and not to disclose it to any third party without prior written consent, except as required by law.
Saltara AI's total liability to you arising out of or in connection with these Terms shall not exceed the total fees paid by you to Saltara AI in the three months preceding the claim.
Saltara AI shall not be liable for indirect or consequential loss; loss of profits, revenue, or business; loss of data; or any failure of the WhatsApp platform or third-party services outside our reasonable control.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
You agree to indemnify and hold harmless Saltara AI from and against any claims, losses, damages, or expenses arising from your breach of these Terms, your failure to comply with data protection law, or any claims brought by End Users relating to your activities or your handling of their data.
Either party may terminate the engagement by providing 30 days' written notice. Saltara AI may terminate immediately upon material breach of these Terms, including any breach of data protection obligations.
On termination, Saltara AI will securely delete or return all personal data processed on your behalf within 30 days, subject to any legal retention obligations.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Saltara AI may update these Terms from time to time. We will provide at least 30 days' written notice of material changes. Continued use of the Service after that period constitutes acceptance of the updated Terms.